Refund Policy

All requests for refunds need to be made in writing and be accompanied by supporting documentation where applicable.

BARS Training Australia will make a full refund of all fees paid (including enrolment fees) should a course be discontinued or cancelled.

Due to course competency requirements relating to role-plays, scenario enactments and restraint demonstrations all full security courses require a minimum of 5 students per session.   It maybe necessary on occasion to postpone courses to meet this requirement and in this event, BARS Training Australia will make a full refund of all fees paid (including enrolment fees).

Should the student desire to take an alternative course with BARS Training Australia Pty Ltd, fees will be fully transferable to that course. In the event of a course for which the student was enrolled being unavailable or no acceptable alternative course is available, fees are fully refundable.

Should a student cancel an enrolment with BARS Training Australia Pty Ltd, the following conditions will apply regarding a refund of fees:

• The enrolment / application fee of $100 is non-refundable unless otherwise stated
• Cancellation up to two weeks prior to the commencement of training, a full refund (including appropriate enrolment fee) will be given.
• Cancellation up to one week prior to the commencement of training, a full refund (less the appropriate enrolment fee) will be given.
• No refunds or transfer will be given for cancellations or discontinuations after course commencement date or after exclusion for unsatisfactory attendance or behaviour, except where extenuating circumstances may be found to exist*.
• Course is considered to have commenced upon receipt of course materials.
• Students will have three (3) months to complete their course from this date unless extenuating circumstances exist.
• Should a student fail to demonstrate extenuating circumstances after this three (3) month period, they may be deemed to have unsatisfactory attendance and marked as Not Yet Satisfactory with regards to the respective course.
• Confidentiality of student information will be ensured.
• Refunds will be paid within one (1) week of the claim being agreed.

All fees paid in advance are kept in a number 2 account (deposit account) to ensure sufficient funds are always available for refund.

* Extenuating circumstances: Should a student have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund will be given less a 10% administration fee.

Loyalty Discount Policy
BARS Training Australia may offer a Loyalty Discount to eligible returning students.

To receive the Loyalty Discount, all of the following conditions must be met:

1. The applicant must enter a valid Unique Student Identifier (USI) during the online application process.
2. The USI must successfully verify against BARS Training Australia student records as a previously enrolled student.
3. The discount must be applied and confirmed prior to enrolment being submitted and processed.

The Loyalty Discount is automated through the BARS Training Australia online application system and relies upon the information entered by the applicant.

Students are responsible for ensuring that:

• their correct USI is entered;
• their personal details are accurate;
• any available discount is applied prior to submitting their enrolment.

Once an enrolment has been processed, BARS Training Australia will not:

• retrospectively apply a Loyalty Discount;
• issue partial refunds for unclaimed discounts;
• amend tax invoices solely for the purpose of applying an unclaimed discount;
• provide credits relating to an unclaimed Loyalty Discount.

This policy applies regardless of whether the student was otherwise eligible for the discount at the time of enrolment.

Nothing in this policy limits any rights a student may have under applicable Australian Consumer Law.