Yes. Shopping centres are specifically recognised by the Queensland Office of Fair Trading as places where licensed crowd controllers may work. Under section 5 of the Security Providers Act 1993, crowd control is much broader than working at licensed premises. A crowd controller is someone who, for reward, is principally at a public place to keep order, including screening entry, monitoring or controlling people's behaviour and removing people because of their behaviour. Shopping centres are public places, and modern shopping-centre security involves considerable interaction with the community. Duties can include monitoring behaviour, responding to disturbances, managing aggressive or antisocial behaviour, assisting retailers with incidents, responding to emergencies and helping maintain a safe environment for customers, staff and businesses.

This is also a good example of why BARS encourages students to obtain the crowd controller function together with security officer (unarmed) and security officer (monitoring) when their training supports those functions. Security duties do not always fit neatly into one category, and holding the appropriate licence functions can provide greater flexibility and employment opportunities. Shopping-centre security requires good communication, observation, judgement, customer service and the ability to make sensible decisions while dealing with a very diverse cross-section of the community.